uts | roaming services

Traveling abroad? Our prepaid and postpaid roaming services allow you to continue using your mobile phone when abroad. You can continue making and receiving calls to or from anywhere in the world, send and receive SMS as well as stay connected to the Internet. Check out our roaming rates or learn more about our Data Roaming Protection service.

Prepaid roaming

Roam with your Chippie prepaid account and stay in control of your spending. Don’t worry about missing that important call from back home. Always be available, even when your enjoying your vacation abroad

Prepaid Roaming

Prepaid Voice roaming

These are some of the benefits of our Prepaid Voice roaming service:

  • No need to subscribe of roaming service
    It's included with your Chippie prepaid account.
  • Connected worldwide
    No matter where you are in the world, you can be reached at your own mobile number
  • Better control
    You're able to control your spending by determining the available Chippie prepaid balance on your account.

 

Prepaid Data roaming

These are some of the benefits of our Prepaid Data roaming service:

  • Better control
    You have total control over your data roaming charges as you can only use existing credit on your Chippie prepaid account.
  • Competitive rates
    Competitive data roaming rates compared to other telecom providers.
  • How does it work?
    There are two options available to roam with your Chippie prepaid account:
    • Call Back System
    • Seamless Roaming

    Call Back System

    To use the Call Back System option with your Chippie prepaid Account, dial the following:

    *124 * 599 + area code + destination number #
    For example: *124* 5999 7771201#

    After inserting this call string, you will be called back.

    The prepaid roaming service is a USSD Call Back System. With this option you can only call from one of the Chippieland territories to a Chippie mobile number or a fixed telephony Curaçao number.

    Seamless Roaming

    With the seamless roaming option the subscriber can make use of calling service and or data by just dialing +5999 subscriber number. With the seamless roaming option you can call back by just dialing +5999 subscriber number.

    The Chippie prepaid user can dial to anyone, as if they were calling from home.

    • Netherlands
    • Aruba
    • USA
    • Dominican Republic

  • 3G/LTE roaming and data-usage. A few things you should know.

    3G/LTE roaming

    The rate per MB is the same for GPRS, EDGE or 3G/LTE; the only difference is the speed of downloading and uploading.

    Examples of MB usage for different kinds of data roaming:
    A typical 80-word plain text message is around 10 KB. Thus, 1024 KB = 1 MB = approx. 102 e-mails or instant text messages of 10 KB each.

    The average e-mail or text message size depends on the type of mail or message that you receive and send. For instance, e-mails or instant messages with (large) attachments (such as pictures, songs, videos, voice notes, etc.) use up a much larger quantity of MB compared to plain text e-mails or messages.

    The average usage of MB for photos (via e-mail or instant message) will depend on the size and quality of the photos. The average size of a digital photo ranges from 500 KB to 2 MB. The average use of MB per song is between 3 – 5 MB. The average use of MB for a two hour movie is about 800 MB.

Prepaid Roaming rates

Enjoy endless roaming with our Chippie roaming services as a prepaid customer. Click on the button for our prepaid rates.

See rates

Postpaid roaming

Stay connected with family and friends while abroad with Chippie Postpaid Roaming. Additionally, as a postpaid client, you will automatically be protected by our Data Roaming Protection service. So no bill shock due to unexpected data roaming traffic while you’re on vacation.

Postpaid Voice roaming

Reach your own mobile number whether you travel the United States, Europe, South America, the African continent or the Pacific region through voice and data roaming with our international GSM networks.

Utilize either our prepaid or postpaid billings options and also make and receive calls in the territories of Bonaire, Dutch St. Maarten, French St. Martin, Saba and St. Eustatius.
Check the details of the country you are visiting to determine whether your wireless device is operational.

Postpaid Data roaming

Don’t miss important e-mails or other data files while you’re traveling abroad! The Chippie Data Roaming Service is available to you! All UTS postpaid mobile subscribers can roam with data (GPRS, LTE). The type of data roaming service depends on what data roaming service our partners offer in the country where you roam.
The data roaming service is possible for all postpaid and prepaid accounts. Browse, download important files, read and send e-mails while you are on a business trip or vacation.

Prepaid Roaming
  • How does it work?

    Use your Chippie account on another country’s GSM network. Place and receive calls as a UTS Chippie customer with your own GSM phone and number while visiting another country. If there are several Telecom providers in a country, your cell phone will automatically select the one(s) that UTS has a roaming agreement with.
    Find out which roaming operator provides the best coverage, call +5999 465-6111. Select another operator of choice and place and receive calls seamlessly, please consult your GSM phone instruction guide.

    To place a call with your Chippie postpaid account, please dial: + country code, area code, and destination number.

    Examples:
    • If you are in the Netherlands and you want to place a call to Curaçao, just dial +5999-777-0101.
    • If you are in the Netherlands and you want to place a call to a phone in the Netherlands. Just dial +31-6-1234-5678
    • If you are in the USA and you want to place a call to a phone in the USA. Just dial +1-212-123-4567
  • 3G/LTE roaming and data-usage. A few things you should know.

    3G/LTE roaming

    The rate per MB is the same for GPRS, EDGE or 3G/LTE; the only difference is the speed of downloading and uploading.

    Examples of MB usage for different kinds of data roaming:
    A typical 80-word plain text message is around 10 KB. Thus, 1024 KB = 1 MB = approx. 102 e-mails or instant text messages of 10 KB each.

    The average e-mail or text message size depends on the type of mail or message that you receive and send. For instance, e-mails or instant messages with (large) attachments (such as pictures, songs, videos, voice notes, etc.) use up a much larger quantity of MB compared to plain text e-mails or messages.

    The average usage of MB for photos (via e-mail or instant message) will depend on the size and quality of the photos. The average size of a digital photo ranges from 500 KB to 2 MB. The average use of MB per song is between 3 – 5 MB. The average use of MB for a two hour movie is about 800 MB.

Prepaid Roaming
Postpaid data roaming service

Data roaming protection

Avoid high bills due to unexpected data roaming charges

Making use of data while in another country, also known as ‘data roaming’, can cost considerably more when you download, receive or open a document, make use of e-mail, send or receive pictures through mail, use WhatsApp, surf the internet, download music, get on YouTube or Facebook etc. Data Roaming Protection is a service that aims to avoid high additional costs for roaming on your invoices due to the use of data while traveling abroad.

  • Data Roaming Protection is a free service.
  • No application or registration necessary.
    The Data Roaming Protection service is automatically included in your postpaid account.
  • How does it work?

    With Data Roaming Protection, postpaid Chippie clients can roam up to a maximum of USD 450 a month with their data. This will be divided in 3 times USD 150. When the client reaches USD 50, he/she will receive a SMS notification. After the client continues roaming and reaches USD 100 an SMS notification will be sent again. After reaching USD 150 the system will disconnect the client from the internet and redirect him/her to a web portal. If the client wants to continue making use of data, he/she must click ‘unlock’. This can be done 2 times, up to the maximum of USD 450 during our billing cycle.

    After you reach your maximum you will not be allowed to continue to use DATA for the billing period, and you can only open your DATA roaming by using WIFI. If the client wants to reconnect DATA roaming, he/she will need to send an email to: drp@uts.cw or call +5999 465 6111 from 7:00 to 23:00 every day of the week.

    The DRP (Data Roaming Protection) department will verify if the client has an outstanding balance. If this is not the case, the client must only pay the amount of USD 450 and send a proof of payment to the DRP department in order to be reconnected. If this is the case, the amount of USD 450 combined with the outstanding amount must be paid and a proof of this must be send to the DRP department, in order to be reconnected.

    If the client feels that the threshold of USD 450 per month is not sufficient, he/she may request an upgrade of the maximum amount. Business clients can contact their Account Manager or visit UTS Store at Gosieweg which also serves Business clients as this Store is divided for both Business and residential customers. Residential clients can therefore visit this location or any of our other UTS stores to request the upgrade of their package.

    For which devices is this possible?

    Data Roaming Protection is applicable for all smartphones* Unfortunately these models are not able to redirect the client to the web portal due to the fact that they only use ‘https’.

    It is good to emphasize that this Data Roaming Protection’ service only applies for data roaming and not the use of voice call service. A client roams with ‘voice call’ as well from the moment he/she makes or receives calls when abroad. It is highly recommended that the client informs him-/herself appropriately about the roaming rates for the country he/she is traveling to. See Prepaid Roaming rates and Postpaid Roaming rates for more info.

    If clients have any questions or concerns about roaming, please call:

    • Local: 9242
    • International: +599 9 465 6111 (Not free of charge)

    UTS provides a best effort service. The subscriber remains responsible for his/her usage based on his/her contract

Postpaid Roaming rates

Enjoy endless roaming with our Chippie roaming services as a Postpaid customer. Click on the button for our postpaid rates.

See rates
 
Roaming Miles

Earn frequent flyer miles or hotel points

You can now earn frequent flyer miles or hotel points from your preferred airline or hotel loyalty program with Chippie when you are travelling abroad and making use of your mobile phone.


Learn more